macs Customer Care
From the beginning
With your decision for macs, you decide for more than a management accounting solution. You opt for
macs solutions are simple yet smart and clever. This makes the implementation of the implementation economical and quick.
Ready to help
macs stands at your side and not only when you get stuck. Service and support are well organized. With fully tested release you will always be up-to-date and the macs Academy will support your progress.
Your challenges and their solution are our concerns.
You can expect clear proposals and transparent billing.
At macs you buy "value-adding solutions", so just what you really want to tackle. The macs experts will clarify their needs before the project starts in a concept workshop.
macs holds what it promises. This is what the many long-standing and trusting relationships with customers, partners, employees and suppliers speak for. You can convince yourself in a conversation with one of our experts.
Your path to success
After our first contact, we will discuss what special management accounting requirements you have. This needs-analysis is enormously important to us, so that we can prepare ourselves for your business, your industry and your challenges. We design the follow-up presentation of the macs solution individually and exactly to your requirements. We want to understand your business requirements before you decide for macs. This is the only way we can achieve a good and commercial proposal.
macs projects start with a concept workshop. The macs team analyzes in detail the challenges you face and which questions you want answered by a good management accounting solution. In the workshop macs will look at the IT technical situation as well. macs starts with the next step only when the project scope is clear.
You decide whether you start with macs virtually or on site in presence. macs binds little resources and can start independent of the IT. Your consultant is an expert in his field of expertise and is committed to solving your tasks. Your consultant will develop a coherent project plan with your team so that everyone will know who will carry out what and when and in what order. Tasks and time intervals are precisely tailored to your requirements.
As a user you create analysis and reports / evaluations yourself. The macs self service approach makes it independent and the macs user interface is easy to use and developed for intuitive use. If, however, obstacles arise or the one or other screw has to be readjusted, your personal macs adviser is quickly available. He knows your company best. For all cases, service and support are always and easily accessible. The team takes care of your concerns as soon as possible.
The modular architecture of the macs controlling solution allows management accounting activities in your company to include additional data and processes in your system. Also to integrate add-on's into your processes, departments and company locations is fairly simple.
Your project team members learn basics during the project and can continue the path of learning by making use of the offering by the macs Academy.
You decide as to how long the path should take. You specify the speed and the expected aim to finish.
macs Competence Network
macs is engaged in many networks and controlling professionals. From this, over the years, a competence network developed, which can be used whenever special cases are to be solved or for their solution more than one angle of view is needed.
No matter what your business challenge you are, macs is at your side and always there when you need support. We are happy to share the 'How Todo' from other customer projects with you and our implementation strength anyway. Dynamic is guaranteed.
macs does not promise you miracles, but dedication and passion, and that is consistent and disciplined.